If you work for an electric utility, your customers expect your staff to know something about energy, right? In just one day, you can dramatically increase the energy IQ of your entire staff. Mark Gosvener brings his 40 years of experience in the industry to a fun and interesting day with the objective of helping your staff establish you as your customer’s trusted energy partner of choice. Your staff will learn what’s happening in our rapidly changing industry, basics of energy, energy-using equipment, energy efficiency, handling high bill inquiries, and “unlearning” some of the energy myths that have plagued customer-service departments for decades. If you would like to discuss providing this training to your staff, please call (888) 883-9879 or email Mark Gosvener.
Download the Energy Information Expert Training Overview (PDF).